CONTACT US

You wish to contact us, use the following form : from


Order

Could I modify my order once it has been confirmed ?

No modification is possible for any validated order.

My order is late, what can I do ?

We invite you to be patient and to check the status of your order in your account or on the delivery person’s website.

My order shows the status “Order in progress” is this normal ?

Your order is being processed, so everything is normal, however there may be several days before it is dispatched, so no need to worry. If no change is noted after 7 working days after your order, do not hesitate to contact our after-sales service (SAV) through the from.

Could I track my order ?

Each order is accompanied by a tracking number which will be sent to you when the order is sent. This follow-up therefore allows you to follow the progress of the delivery which is in progress.

What can I do if an item is defective or does not match my order ?

Contact us using the from and enter your order number, name and address as well as the product reference, so that we can provide you with a solution.


Return and exchange

Our product return policy

You wish to return an order to us, please send us a request via the from. If the product was delivered compliant but does not suit you, the return of the product is your responsibility and must be sent by you by package (letter followed) within 14 days. It is important that you keep your proof of parcel deposit (the postmark being taken as proof).

If there has been an error in the products delivered to you or a quality defect has been observed, you have the option of asking us for an exchange or a refund within 30 days.

Only products returned new, unworn, unwashed, in their original packaging will be accepted. A verification will be made upon your return and if everything is correct, we will issue a refund or exchange within 10-15 working days (subject to available stocks).

Regarding the refund, it is made by crediting the bank account used when ordering, within 10-15 days after confirmation of the refund.

How can I return an order to you ?

Contact us using the from to notify us of a return

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